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Retail Insights

Article

As physical doors close, new digital doors swing open

– The penetration of online commerce is lower in Australia than in the United States or Europe. But the lockdown is closing the... gap.
Article

Consumer organization and operating models for the next normal

– Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can help... them keep what has worked and prepare for what lies ahead.
Article

Fashion’s digital transformation: Now or never

– Some apparel, fashion, and luxury companies won’t survive the current crisis; others will emerge better positioned for the future.... Much will depend on their digital and analytics capabilities.
Article

How Chinese consumers are changing shopping habits in response to COVID-19

– An analysis of point-of-sale data for over 100 million shoppers shows four key trends that are likely to persist postcrisis.
Report

Time for change: How to use the crisis to make fashion sourcing more agile and sustainable

– COVID-19 has sent shockwaves through the fashion industry’s global sourcing and production operations. A survey of sourcing executives... reveals their immediate response to the crisis and details strategies to reshape sourcing for a demand-driven, sustainable future.
Article

How COVID-19 is changing the world of beauty

– The beauty industry has been resilient in the past. Could this crisis have a different outcome?
Collection

Global surveys of consumer sentiment during the coronavirus crisis

– Consumer optimism varies by country depending on what stage each country is in the coronavirus contagion cycle.
Article

The curse of ‘The Lucky Country’: In search of economic antidotes to COVID-19

– Australia’s experience with a global pandemic, like in most countries around the world, is unprecedented.
Article

The next normal: Retail M&A and partnerships after COVID-19

– Now is the time to think about retail M&A after the coronavirus crisis. Five trends could unlock opportunities for retailers,... brands, and investors to shape the next normal.

Coronavirus: Leading through the crisis

Insights on how organizations can respond, and what happens next

Featured publications

Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Issue

Perspectives on retail and consumer goods, Number 7

– The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.

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More insights

Article - McKinsey Quarterly

Reimagining industrial operations

– Through innovation, advanced analytics, digitization, electrification, and process efficiencies, carbon-intensive operations underpinning... the global economy can shape a more sustainable future.
Article

Adapting to the next normal in retail: The customer experience imperative

– The COVID-19 crisis has led to dramatic shifts in consumer behavior. Retailers will have to work hard to meet ever-evolving customer... experience requirements in order to win and remain relevant.
Article - McKinsey Quarterly

Taking ownership of a sustainable future

– Three CEOs offer lessons on their pursuit of sustainability.
Article

Emerging from COVID-19: Australians embrace their values

– We followed 12 Australian households for a week to uncover the human and cultural context driving their observable changes in... light of the COVID-19 crisis.
Article

Personalizing the customer experience: Driving differentiation in retail

– Today’s customers expect a personalized experience when they are shopping. An effective personalization operating model,... featuring eight core elements, can help retailers and brands keep pace.
Survey

How retailers are preparing for the post-coronavirus recovery

– Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in... e-commerce penetration, and changes to store operating models and procedures.
Article

Reimagining stores for retail’s next normal

– At some point, retail stores will reopen—but unless apparel and specialty retailers redefine the role of the store and revamp... store operations, they will be ill prepared for the post-COVID-19 future.
Article

Rapidly forecasting demand and adapting commercial plans in a pandemic

– US consumer goods companies must adapt to new consumer behaviors in response to COVID-19. A six-part plan can protect organizations... and prepare them to emerge stronger post crisis.
Article

How consumer-goods companies can prepare for the next normal

– Consumer-packaged-goods manufacturers must anticipate changes in consumer behavior and set up plan-ahead teams to guide and accelerate... decision making.
Article

Connecting with customers in times of crisis

– During the COVID-19 pandemic, companies that lead with empathy and genuinely address customer needs can strengthen relationships.
Article

Delivering when it matters: Quick-service restaurants in coronavirus times

– The pandemic has hit many quick-service restaurants hard. Here’s how they can respond to the crisis and prepare for what comes... next.
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